Payment was declined


If your payment was declined, we recommend that you contact your bank or card issuer to see the exact reason why.  Due to privacy, your bank will only provide us with a general reason for the decline.

Before contacting your bank, please verify the following and try your transaction again:

  1. The billing address you entered is what is registered with the bank. If you recently moved or have an old address, please try entering that as your billing address. 
  2. There are funds available on your card.  Banks will usually decline the transaction if you do not have enough funds on your account. 

You can contact the number on the back your card for more specific information and to fix the issue. 





Submit a Customer Service request here


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