My loved one hasn't received his/her photos yet. What should I do?


Great question!


Please keep in mind that orders take 3-5 business days to be delivered to your loved one's facility. (Saturday's and Sunday's are not considered business days).


After photos arrive to a facility, please allow additional time for them to be processed and inspected by correctional staff before they are finally given to your loved one.  We cannot estimate as to how long Mail Inspection Times take, as they vary by facility. 


If it has been over 14 days and your loved one has not received their order, please email our Support Team at and we'll be happy to investigate this further.  




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  • My love one haven’t received any photos from April, the #1556287742, Terrance Clark

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