My loved one hasn't received his/her photos yet. What should I do?

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Please keep in mind that orders take 3-5 business days to be delivered to your loved one's facility. (Saturdays and Sundays are not considered business days).

 After photos arrive to a facility, please allow an additional 2-3  days for your order to be processed and inspected by correctional staff before they are delivered to your loved one. 

NOTE:  Correctional facilities do NOT process or screen mail on weekends and holidays.  We cannot estimate how long Mail Inspection Times are, as they vary by facility. 

If it has been OVER 14 days and your loved one has not received their order, please submit a request here and our customer support team will be happy to assist you.  Please make sure to include the order number when submitting a request.

 

 

STILL NEED ASSISTANCE? 

Submit a Customer Service request here

 

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